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Creative IT: Acer Data Recovery 020 7394 2525 Book data recoveryBook

NAS data recovery

Synology, QNAP, WD My Cloud, Netgear ReadyNAS, Buffalo, Drobo, Asustor, TerraMaster, UGREEN and more: 240 units from 2008 to 2026. Crashed volumes, failed rebuilds, dead units and ransomware.

Book data recoveryCall 020 7394 2525

The model number is on the sticker underneath a laptop, or on the drive’s label.

    Data recovery enquiry

    Tell us what happened. An engineer replies within one working day.

    Sent securely. We only use your details to reply. Privacy

    Stop before you rebuild

    When a NAS reports a crashed or degraded volume, it usually means one drive has failed and another is weak. Starting a repair or rebuild makes every drive work flat out for hours or days, and that is when the second one fails.

    Don’t click Repair, Initialise or Reset. Shut the NAS down, label each drive with its bay number and call us.

    We image every drive, repair any that have failed, then rebuild the RAID and file system in software. Your original drives are never written to. See also RAID data recovery for servers and desktop RAID.

    A RAID array with one failed drive

    Messages and symptoms

    “Volume crashed” or “degraded”One or more drives have dropped out. Don’t repair or rebuild until the drives are imaged.
    Asks to initialise or reinstallDon’t. Initialising can wipe the volume. Switch it off.
    Rebuild stopped part-wayA second drive failed during the rebuild. Very common with large or SMR drives.
    Won’t boot, no web pageChassis, power or system partition. The data drives are often fine.
    Files encrypted by ransomwareSwitch it off and disconnect it from the network. Call us before paying anyone.
    Prices
    ServicePrice + VAT
    Initial consultationWe find out whether the fault is physical or logical, and the best way to recover it.Free
    Cleanroom diagnosticFor clicking, buzzing or silent hard drives.£79
    RAID 0£650
    RAID 5, 6 and 10Depends on how many drives need repair and rebuild.£850 to £1,500
    NAS, 2 TB (1 TB + 1 TB) with one drive to repair£450
    QNAP or Synology RAID 5 NAS£650
    External drive for your recovered filesPrice follows the market at the time.£150 (1 TB) to £250 (4 TB)

    No data, no recovery fee. If we can’t recover the files you need, you don’t pay for the recovery, only the cleanroom diagnostic where one was carried out. A donor drive, if one is needed, is bought at cost plus 30%.

    Every NAS we list

    240 units from Synology, QNAP, Western Digital, Netgear, Buffalo, Drobo, Asustor, TerraMaster, UGREEN, Iomega, Iomega / LenovoEMC, Thecus, Zyxel, Seagate, LaCie and Apple.

    UnitBaysYears
    Synology DiskStation DS107+12007–2009
    Synology DiskStation DS207+22007–2009
    Synology DiskStation DS20922009–2011
    Synology DiskStation DS209+II22009–2011
    Synology DiskStation DS40942009–2011
    Synology DiskStation DS409+42009–2011
    Synology DiskStation DS509+52009–2011
    Synology DiskStation DS110j12010–2012
    Synology DiskStation DS210j22010–2012
    Synology DiskStation DS211j22011–2013
    Synology DiskStation DS211+22011–2013
    Synology DiskStation DS41142011–2013
    Synology DiskStation DS411j42011–2013
    Synology DiskStation DS411+II42011–2013
    Synology DiskStation DS1511+52011–2013
    Synology DiskStation DS112j12012–2014
    Synology DiskStation DS212j22012–2014
    Synology DiskStation DS212+22012–2014
    Synology DiskStation DS412+42012–2014
    Synology DiskStation DS41342013–2015
    Synology DiskStation DS413j42013–2015
    Synology DiskStation DS1812+82012–2014
    Synology DiskStation DS1813+82013–2015
    Synology DiskStation DS21422014–2016
    Synology DiskStation DS214play22014–2016
    Synology DiskStation DS214se22014–2016
    Synology DiskStation DS41442014–2016
    Synology DiskStation DS415+42015–2017
    Synology DiskStation DS1515+52015–2017
    Synology DiskStation DS1815+82015–2017
    Synology DiskStation DS115j12015–2017
    Synology DiskStation DS216j22016–2019
    Synology DiskStation DS216+II22016–2018
    Synology DiskStation DS216play22016–2018
    Synology DiskStation DS41642016–2018
    Synology DiskStation DS416j42016–2018
    Synology DiskStation DS416play42016–2019
    Synology DiskStation DS916+42016–2018
    Synology DiskStation DS1517+52017–2019
    Synology DiskStation DS1817+82017–2019
    Synology DiskStation DS11812017–2022
    Synology DiskStation DS218j22017–2021
    Synology DiskStation DS21822018–2022
    Synology DiskStation DS218+22017–2020
    Synology DiskStation DS218play22018–2022
    Synology DiskStation DS41842017–2022
    Synology DiskStation DS418j42018–2022
    Synology DiskStation DS418play42017–2020
    Synology DiskStation DS918+42018–2020
    Synology DiskStation DS1019+52019–2021
    Synology DiskStation DS1618+62018–2021
    Synology DiskStation DS1819+82018–2020
    Synology DiskStation DS120j12019–2023
    Synology DiskStation DS220j22020–2024
    Synology DiskStation DS220+22020–2023
    Synology DiskStation DS420j42020–2024
    Synology DiskStation DS420+42020–2023
    Synology DiskStation DS720+22020–2023
    Synology DiskStation DS920+42020–2023
    Synology DiskStation DS1520+52020–2023
    Synology DiskStation DS1621+62021–2025
    Synology DiskStation DS1821+82020–2025
    Synology DiskStation DS1621xs+62021–2025
    Synology DiskStation DS2422+122022–2026
    Synology DiskStation DS22322023–2026
    Synology DiskStation DS223j22023–2026
    Synology DiskStation DS224+22023–2026
    Synology DiskStation DS42342023–2026
    Synology DiskStation DS423+42023–2026
    Synology DiskStation DS723+22022–2026
    Synology DiskStation DS923+42022–2026
    Synology DiskStation DS1522+52022–2026
    Synology DiskStation DS12412023–2026
    Synology DiskStation DS225+22025–2026
    Synology DiskStation DS425+42025–2026
    Synology DiskStation DS925+42025–2026
    Synology DiskStation DS1525+52025–2026
    Synology DiskStation DS1825+82025–2026
    Synology RackStation RS21412014–2017
    Synology RackStation RS815+42015–2018
    Synology RackStation RS818+42018–2021
    Synology RackStation RS820+42020–2024
    Synology RackStation RS1219+82019–2023
    Synology RackStation RS1221+82021–2025
    Synology RackStation RS422+42022–2026
    Synology RackStation RS2423+122023–2026
    QNAP TS-10912007–2009
    QNAP TS-20922007–2009
    QNAP TS-40942008–2010
    QNAP TS-11912009–2011
    QNAP TS-219P22009–2011
    QNAP TS-219P+22010–2012
    QNAP TS-239 Pro II22009–2011
    QNAP TS-419P42009–2011
    QNAP TS-419P+42010–2012
    QNAP TS-439 Pro II42009–2011
    QNAP TS-639 Pro62009–2011
    QNAP TS-859 Pro82009–2012
    QNAP TS-21222012–2014
    QNAP TS-41242012–2014
    QNAP TS-269L22012–2014
    QNAP TS-469L42012–2014
    QNAP TS-669L62012–2014
    QNAP TS-869L82012–2014
    QNAP TS-22122013–2015
    QNAP TS-42142013–2015
    QNAP TS-23122015–2017
    QNAP TS-231P22016–2019
    QNAP TS-231P222018–2020
    QNAP TS-231K22020–2023
    QNAP TS-25122014–2016
    QNAP TS-251+22016–2019
    QNAP TS-251A22016–2018
    QNAP TS-251B22018–2020
    QNAP TS-251D22020–2023
    QNAP TS-253A22016–2018
    QNAP TS-253B22018–2020
    QNAP TS-253D22020–2023
    QNAP TS-253E22022–2025
    QNAP TS-43142015–2017
    QNAP TS-431P42016–2019
    QNAP TS-431P242018–2020
    QNAP TS-431K42020–2023
    QNAP TS-45142014–2016
    QNAP TS-451+42016–2019
    QNAP TS-451D242019–2022
    QNAP TS-453A42016–2018
    QNAP TS-453Be42018–2021
    QNAP TS-453D42020–2023
    QNAP TS-453E42022–2025
    QNAP TS-46442022–2026
    QNAP TS-66462022–2026
    QNAP TS-87382018–2021
    QNAP TS-873A82021–2025
    QNAP TS-23322022–2026
    QNAP TS-43342022–2026
    QNAP TS-26222022–2026
    QNAP TS-46242022–2026
    QNAP TS-216G22024–2026
    QNAP TS-41642024–2026
    QNAP TS-473A42021–2025
    QNAP TVS-h67462022–2026
    QNAP TVS-h87482022–2026
    QNAP TVS-672XT62019–2023
    QNAP TS-h88682021–2025
    QNAP TS-h973AX92021–2025
    WD My Book World Edition12008–2011
    WD ShareSpace42008–2011
    WD My Book Live12010–2015
    WD My Book Live Duo22011–2015
    WD My Cloud (single bay)12013–2016
    WD My Cloud Mirror22014–2016
    WD My Cloud EX222014–2016
    WD My Cloud EX2 Ultra22016–2025
    WD My Cloud EX442014–2016
    WD My Cloud EX410042015–2025
    WD My Cloud PR210022016–2025
    WD My Cloud PR410042016–2025
    WD My Cloud DL210022015–2020
    WD My Cloud DL410042015–2020
    WD My Cloud Home12017–2025
    WD My Cloud Home Duo22017–2025
    Netgear ReadyNAS NV+42007–2011
    Netgear ReadyNAS Duo22008–2012
    Netgear ReadyNAS Ultra 222010–2013
    Netgear ReadyNAS Ultra 442010–2013
    Netgear ReadyNAS Pro 662009–2013
    Netgear ReadyNAS RN10222013–2016
    Netgear ReadyNAS RN10442013–2016
    Netgear ReadyNAS RN21222016–2020
    Netgear ReadyNAS RN21442014–2020
    Netgear ReadyNAS RN31662014–2018
    Netgear ReadyNAS RN42442018–2021
    Netgear ReadyNAS RN524X42018–2021
    Netgear ReadyNAS RN628X82018–2021
    Buffalo LinkStation Live LS-CHL12008–2011
    Buffalo LinkStation Duo LS-WXL22009–2012
    Buffalo LinkStation LS220D22013–2017
    Buffalo LinkStation LS420D22016–2022
    Buffalo LinkStation LS720D22021–2026
    Buffalo TeraStation Pro II42007–2010
    Buffalo TeraStation TS-XL42009–2012
    Buffalo TeraStation TS3400D42016–2020
    Buffalo TeraStation TS3410DN42016–2022
    Buffalo TeraStation TS5410DN42017–2023
    Buffalo TeraStation TS3420DN42021–2026
    Buffalo TeraStation TS5420DN42021–2026
    Buffalo TeraStation TS6400DN42019–2025
    Drobo (2nd generation)42008–2010
    Drobo (3rd generation)42010–2012
    Drobo S52009–2012
    Drobo FS52010–2013
    Drobo 5D52012–2016
    Drobo 5N52013–2018
    Drobo 5C52016–2022
    Drobo 5N252018–2022
    Drobo 5D352018–2022
    Drobo Mini42012–2015
    Drobo 8D82019–2022
    Drobo B800fs82011–2014
    Drobo B810n82016–2022
    Asustor AS1002T22016–2020
    Asustor AS1004T42017–2021
    Asustor AS3102T22017–2021
    Asustor AS5202T22018–2022
    Asustor AS5304T42019–2023
    Asustor AS6604T Lockerstor 442020–2025
    Asustor AS6704T Lockerstor 4 Gen242022–2026
    Asustor AS1104T Drivestor 442021–2026
    Asustor AS3304T Drivestor 4 Pro42021–2026
    Asustor FS6712X Flashstor 12 Pro122023–2026
    TerraMaster F2-21022018–2021
    TerraMaster F2-22122019–2023
    TerraMaster F4-21042018–2021
    TerraMaster F4-42142019–2023
    TerraMaster F2-42322022–2026
    TerraMaster F4-42342022–2026
    TerraMaster F4-424 Pro42024–2026
    TerraMaster F2-42522025–2026
    UGREEN NASync DXP280022024–2026
    UGREEN NASync DXP480042024–2026
    UGREEN NASync DXP4800 Plus42024–2026
    UGREEN NASync DXP6800 Pro62024–2026
    UGREEN NASync DXP8800 Plus82024–2026
    Iomega ix2-20022009–2012
    Iomega ix4-200d42009–2012
    Iomega StorCenter ix2 / ix2-dl22011–2014
    Iomega px4-300d42011–2015
    Thecus N231022013–2017
    Thecus N431042014–2018
    Thecus N555052012–2016
    Zyxel NAS32622016–2023
    Zyxel NAS54242015–2023
    Seagate BlackArmor NAS 22022009–2013
    Seagate BlackArmor NAS 44042009–2013
    Seagate Seagate NAS 2-bay / 4-bay42014–2017
    LaCie 2big NAS22011–2015
    LaCie 5big NAS Pro52012–2016
    Time Capsule12008–2013
    AirPort Time Capsule12013–2018

    Ready to get your files back?

    Book online and you get a job number by email straight away. Bring the laptop or drive to our London SE1 lab, or call us to arrange a courier collection from anywhere in the UK.

    Book data recoveryCall 020 7394 2525