Data recovery for every Acer laptop, and every drive
Files back from Acer Aspire, Swift, Nitro, Predator, TravelMate, Extensa and Chromebook laptops, and from any hard drive, SSD, external drive or NAS made since 2008. Independent lab in London SE1, courier collection across the UK.
The model number is on the sticker underneath a laptop, or on the drive’s label.
- Free first consultation
- No data, no recovery fee
- Cleanroom for clicking drives
What do you need recovered?
- AspireEveryday Acer laptops: Aspire One netbooks, Timeline, V5, E, ES, F15, Aspire 1, 3, 5, 7, Vero, Go and Aspire AI.674 models
- TravelMateBusiness laptops: TravelMate P2, P4, P6, X and the education B series.279 models
- ExtensaLow-cost business laptops, from the Extensa 2508 to the EX215 range.98 models
- SwiftThin and light laptops: Swift 1, 3, 5, 7, X, Go, Edge and Swift AI.53 models
- SpinConvertible laptops with a fold-back touchscreen.19 models
- NitroGaming laptops: Nitro 5, 7, 16, 17, Nitro V and Nitro Lite.38 models
- PredatorHigh-end gaming laptops: Helios 300, 500, 700, 16, 18, Helios Neo and Triton.40 models
- ChromebookChromebooks and Chromebook Spin models from 2013 to 2026.35 models
- Hard drivesDesktop and laptop drives, every make, 2008 to 2026.226 models
- SSDsNVMe, M.2 and SATA SSDs.83 models
- External drivesPortable and desktop USB drives, portable SSDs.46 models
- NAS and RAIDSynology, QNAP, WD, Drobo, Buffalo and more.240 units
What’s it doing?
| Symptom | What it usually means |
|---|---|
| Clicking, ticking or beeping | Failed heads or a stuck motor in a hard drive. Switch it off; this is a cleanroom job. |
| “No bootable device” | The drive or SSD isn’t detected, or Windows is damaged. Often straightforward. |
| Won’t turn on at all | Usually the laptop, not the storage. We remove the drive, or repair the board if it’s soldered. |
| Dropped or spilled on | Switch off, unplug the charger, don’t try it again. |
| BitLocker recovery screen | Find the recovery key at aka.ms/myrecoverykey first. |
| NAS says “volume crashed” | Don’t repair or rebuild. Shut it down and label the drives. |
How it works
- Book online or callYou get a job number by email. Tell us what happened and which files matter most.
- Drop off or courierBring it to our London SE1 lab, Monday to Saturday, or we arrange a courier from anywhere in the UK.
- Diagnosis and fixed priceWe find the fault and tell you what can be recovered and what it costs. Nothing happens until you agree.
- Recovery and returnWe copy the drive first, recover from the copy, and return your files on a new drive.
| Service | Price + VAT |
|---|---|
| Initial consultationWe find out whether the fault is physical or logical, and the best way to recover it. | Free |
| Deleted files on a standard hard driveUp to two hours of work. | £99 |
| Cleanroom diagnosticFor clicking, buzzing or silent hard drives. | £79 |
| Physical recovery on a single driveLabour, plus a donor drive if one is needed. | £450 |
| SSD firmware or electronic board repairDepends on how complex the recovery is. | £450 to £650 |
| RAID 5, 6 and 10Depends on how many drives need repair and rebuild. | £850 to £1,500 |
| QNAP or Synology RAID 5 NAS | £650 |
No data, no recovery fee. If we can’t recover the files you need, you don’t pay for the recovery, only the cleanroom diagnostic where one was carried out. A donor drive, if one is needed, is bought at cost plus 30%.
About the lab
We’re an independent data recovery lab at 80 Willow Walk, London SE1, part of Creative IT, which has recovered data from laptops and drives since the early 2000s. We are not part of Acer: we specialise in Acer laptops because so many of them reach us.
Every recovery starts by copying the drive. Electronic and firmware faults are repaired on the bench, failed heads and motors in the cleanroom, and failed SSD controllers with specialist SSD tools. We never work directly on your only copy.
Questions we get asked
Should I try recovery software first?
Only if the drive is healthy and the files were simply deleted. If it clicks, beeps, freezes or isn’t detected, switch it off: software makes a failing drive work harder.
My Acer won’t turn on. Are my files lost?
Usually not. Most Acer laptops have a removable hard drive or SSD that we recover on its own. Where the storage is soldered to the board, we repair the board.
Do you recover drives that aren’t from Acer laptops?
Yes. We recover every make of hard drive, SSD, external drive and NAS: Western Digital, Seagate, Toshiba, Samsung, Synology, QNAP, Drobo and the rest.
How much does it cost?
The consultation is free. Deleted files on a healthy hard drive are £99 + VAT; mechanical recoveries start with a £79 cleanroom diagnostic. You get a fixed price before any recovery work.
Is my data kept confidential?
Yes. Only our engineers handle your drive, and our working copy is deleted once you confirm you have everything.
Ready to get your files back?
Book online and you get a job number by email straight away. Bring the laptop or drive to our London SE1 lab, or call us to arrange a courier collection from anywhere in the UK.